1. Who is Cleeng?
CLEENG is our trusted partner that manages our video ecommerce activities such as subscriber account and billing management, they are a reputable expert solution in this field. Cleeng is integrated with our hosting and streaming partners and together they support our ability to provide access to unique quality content. Cleeng provides great integrated customer support. To find out more about Cleeng, please visit www.cleeng.com2. Subscription Details
You can get all your account details by logging into your account on any of our available platforms. Once logged in will be able to find your sign up date, the subscription period and when your next installment is due. Please note by default all subscriptions are a recurring monthly payment and you will automatically be billed upon the next installment unless you have formally cancelled before the next payment period. If you haven’t signed up yet, we appreciate your interest! Try us free for 7 days by downloading the Gravitas Movies app on the Web, your iOS, Android, or Roku device (Amazon Fire coming soon!). If you enjoy your trial, do nothing and your membership will automatically continue for as long as you choose to remain a member. To subscribe to Gravitas Movies , there is an $39.99 Annual subscription option or $4.99 monthly subscription that gives you access to 1,000 Independent films at any time across a broad array of categories like Documentaries, Sci-Fi, Drama, Action, Comedy, Romance, and much more. We offer a new movie every day so the selection is always updating to keep things fresh.3. Where can I access the content?
Gravitas Movies is a streaming service that allows our customers to watch online via Gravitasmovies.com . You can enjoy viewing your content on the following devices: Roku, Apple TV, Fire TV, Android TV, iOS, Android TV and web. Contents are geographically restricted and can only be streamed within the United States today. We hope to be adding additional territories in the near future.4. How often do I get to see new content?
We will make sure that you’ll get the most out of your subscription! A new movies will be offered every day so that you always have new entertainment options. To see the latest offerings please see the New This Week category which will list the titles added in the past 7 days.5.What browser should I view on?
For the best viewing experience, we recommend using Google Chrome, Mozilla Firefox or Brave to view on Desktop and Mobile devices. Please note that if you are using Internet Explorer, Edge is recommended since IE is being phased out of the marketplace.6. The video or stream quality is bad, what can I do?
We recommend viewing from a wired connection with a download bandwidth of at least 320kbps. To view HD you will need to have higher download speeds.As a general rule your download bandwidth must be greater than the bitrate of the movie you’re trying to view.
Control your internet connection; try reloading the page a few times or see if you can access the video from another browser and/or device. You may also try to clear your browser’s cache and cookies. If the issue continues please contact our Cleeng support team by filling out the form at the bottom of the page.
7. How do I update my payment method?
If you wish to update or remove your payment method, you can do it anytime by following these simple steps:1. Go to www.gravitasmovies.com and sign into your account.
2. Once logged in, click on “My Account”.
3. Under “Payment details” click on “Change”.
4. Choose between PayPal or credit card.
5. Enter the information and confirm the new payment method.
8. Why hasn’t my subscription renewed?
By default, all subscriptions are renewed automatically. However, sometimes you may notice your subscription plan wasn't renewed automatically. In such case you’ll receive an automated email notification and 48 hours to act upon this feedback.There are two main reasons for a failed renewal:
1. Your bank doesn't accept the transaction due to its own policies. Please contact your bank directly to obtain more information.
2. Your credit card has expired or had insufficient funds. You can update your credit card details in your account. Simply click on the link we send you in the automated notification email and update your credit card info.
** After 48 hours without action from your side, the auto-renewal won't be possible anymore and your subscription will be automatically cancelled. You will need to subscribe again to start a new subscription cycle.
9. How do I update my plan? (only applicable for multiple plans)
Sorry, at this time, we can not update your subscription plan directly. What you can do is cancel your current subscription and re-subscribe at the new plan level when your content access expires.10. How do I cancel my account?
If you wish to cancel your account, you can do it anytime by following below easy steps:1. Go to www.gravitasmovies.com and sign into your account.
2. Once logged in, click on “My Account”.
3. Under “Subscriptions”, click on “Unsubscribe”
4. You will be prompted to a quick survey to help us improve!
5. Select the answer and click on “Unsubscribe”
6. You will receive an email confirming your cancellation.
Don’t worry! You will continue to enjoy content access through the purchased period, please keep your cancellation receipt for your records.Please note that if you do not cancel your subscription before the next installment is due you will be charged for the entirety of that period.
11. How do I use my promo-code/coupon?
Congratulations on receiving a promo code! Please follow below steps to redeem your discount:1. Please go to gravitasmovies.com
2. Click the 'Subscribe' button.
3. Create an account or sign into your existing one.
4. Once registered, you can redeem your coupon code at checkout. Click on activate to enable your discount.
5. Complete your purchase.
Please note that your coupon may be restricted to specific offers, so double check that you are applying it to the correct plan option. Also, coupons cannot be used on existing subscriptions.
12. My payment is rejected, what can I do?
If you have registered, but your payment didn't go through and was rejected by the bank. Please try the following:1. Double-check if you filled in the correct billing details, including expiration date or your CVC code.
2. If your data is correct, you might need to contact your bank asking for more details. Due to privacy policy we don't receive any details on the reason of this rejection from the banks. You can find their contact details at the back of your card.
3. To get access immediately - you can try using another payment method.
When you pay with a Credit Card, our system asks authorization from your bank. In some cases a bank refuses the payment. This can have multiple reasons, however the bank does not inform us about the exact reason to respect your privacy. So we are unable to give you specific information. Please contact your bank for any details and status of your account in case this happens to you.
In some rare cases a credit card payment is blocked due to our fraud filters. When you pay with a credit balance on your PayPal account, transactions tend to go very smoothly. Be aware that if you pay using an external payment method, like your credit card that is associated with your PayPal account, similar issues can arise like those indicated above (section about Credit Cards).
13. Where can I change my password?
There are some restrictions to make sure that your password is secured, it must be at least 6 characters including 1 digit.1. If you wish to change your password, you can do it anytime by following these simple steps:
2. If you don’t remember your password, please click on “Forgot your password?”
3. Enter the email you registered with
You will receive an email from Cleeng asking you to click on a link provided. This link expires after 24 hours for security reasons.
4. Enter your new password and confirm it.
14. Refund Request
Please note that all subscriptions auto-renew unless cancelled prior the next payment is due. We don't process pro-rated refund so if you cancel within the subscription period, you'll still have access until the date you paid for.Refunds will only be granted in the following cases:
1. A viewer made double/multiple purchases using the same registration/login data. If you paid double, please open a ticket and attach both of your receipts and a screenshot of your bank statement showing the two payments you received after the purchase. We will refund the second purchase within 48 hours. You will see the refund reflect on your bank statement within three business days.
2. The selected content was cancelled or was removed by Gravitas Movies for rights reasons or is technically unable to play out.
3. More than 80% of the content had streaming issues (no sound, or poor sound & video quality). For any reasons other than the above mentioned cases, we would ask you to please read our terms of service - http://cleeng.com/cleeng-user-agreement
15. Terms and Conditions
https://www.gravitasmovies.com/#/terms-of-useFound your answers?
We hope the above FAQ’s helped to find the answers you were looking for. If you still have questions, feel free to reach out to our friendly Customer Success Specialists.